Grievance Redressal Mechanism

Last updated at FundenFlo's sole discretion

Your concerns matter. Here is how FundenFlo receives, tracks, and resolves every grievance fairly, transparently, and within defined timelines.

FundenFlo is committed to acknowledging every grievance within 24 to 48 hours and resolving it within defined timelines. Every complaint received is logged, tracked, and responded to in writing.

Effective: 11th May 2026 | IT Act 2000 | Consumer Protection Act 2019 | DPDP Act 2023 | RBI Guidelines

This Grievance Redressal Mechanism (GRM) sets out the structured process through which users, MSME clients, DSA partners, and other stakeholders may raise, track, and resolve complaints or concerns about FundenFlo services, platform, data practices, or conduct.

FundenFlo has established this GRM in compliance with Indian law and in the spirit of transparent, user-first service delivery.

  • Information Technology Act 2000 and IT Rules 2021.
  • Consumer Protection Act 2019.
  • Digital Personal Data Protection Act 2023.
  • RBI Digital Lending Guidelines 2022 through DSA ecosystem.
  • Account Aggregator Master Directions.